Terms of Service

1. Acceptance of Terms

By creating an account or using RetainCLM (the "Service"), you agree to be bound by these Terms of Service. If you're using the Service on behalf of an organization, you're agreeing on that organization's behalf and confirming you have the authority to do so.

2. The Service

RetainCLM provides customer churn prediction, retention analytics, segmentation, and related tools to help B2B SaaS businesses understand and retain their own customers. Features and availability may change as the Service evolves.

3. Account Responsibilities

• You're responsible for keeping your login credentials confidential and for all activity under your account.
• You must provide accurate registration information (name, business email, organization).
• You're responsible for the accuracy and legality of any customer data you upload to the platform.

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose, or to upload data you don't have the right to use
• Attempt to gain unauthorized access to other accounts, organizations, or the platform's infrastructure
• Interfere with or disrupt the integrity or performance of the Service
• Reverse engineer or attempt to extract the source code of the Service, except as permitted by law

5. Your Data

You retain ownership of the customer data you upload to RetainCLM. You grant us a limited license to store, process, and analyze that data solely to provide the Service to you. See our Privacy Policy for details on how data is handled.

6. Termination

You may stop using the Service at any time. We may suspend or terminate accounts that violate these Terms, engage in abuse, or where an organization's subscription has been deactivated by a workspace administrator. Termination doesn't waive any obligations that accrued before it.

7. Disclaimer & Limitation of Liability

The Service is provided "as is" without warranties of any kind, express or implied. Churn predictions and analytics are estimates based on available data and should not be treated as guaranteed outcomes. To the maximum extent permitted by law, RetainCLM is not liable for indirect, incidental, or consequential damages arising from use of the Service.

8. Changes to These Terms

We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

9. Contact Us

Questions about these Terms can be sent to retainclm@gmail.com.